Frequently Asked Questions

Travada is Cameroon's premier bus booking platform that connects travelers with bus operators across the country. We provide a convenient way to search, compare, and book bus tickets online.

We currently serve all major cities in Cameroon including Yaoundé, Douala, Bafoussam, Bamenda, Garoua, Maroua, and many more. Our network is constantly expanding to cover more routes.

You can reach our customer support team via:

• Email: app.travada.agency@gmail.com
• Phone: +237 676 111 963 (WhatsApp available)
• Social media: Facebook, LinkdIn, Instagram

Our support is available 7 days a week from 7:00 AM to 10:00 PM.

Yes, you can book tickets as a guest. However, creating an account allows you to:

• View your booking history
• Get faster checkout
• Receive special offers
• Manage multiple passengers
• Earn loyalty points

If you've forgotten your password:

1. Go to the login page
2. Click "Forgot password"
3. Enter your registered email address
4. Check your email for a reset link
5. Follow the instructions to create a new password

Yes, you can update your personal information at any time:

• Log in to your account
• Go to "My Profile"
• Edit your details
• Click "Save Changes"

For security reasons, some changes (like email address) may require verification.

Booking a ticket is simple:

1. Enter your departure and destination cities
2. Select your travel date
3. Choose from available buses and times
4. Select your seats
5. Enter passenger details
6. Choose payment method and complete payment
7. Receive your e-ticket via email/SMS

We accept various payment methods:

After successful payment, you'll receive:

• An e-ticket via email (if provided)
• SMS confirmation with booking details
• Ticket available in "My Bookings" if you have an account

You can present either the printed ticket or mobile ticket when boarding.

Yes, cancellations are possible depending on the bus operator's policy:

• Most tickets can be canceled up to 6 hours before departure
• Some promotional fares may be non-refundable
• Cancellation fees may apply

To cancel, go to "My Bookings" or contact our support team.

Refund processing times vary by payment method:

• Mobile Money: 3-5 business days
• Credit/Debit Cards: 5-10 business days
• Cash payments: Refunded via Mobile Money or bank transfer

Our service fee is non-refundable unless the cancellation is initiated by us.

Absolutely. We prioritize your security:

• Secure payment processing with encryption
• Verified bus operators with safety records
• No storage of sensitive payment information
• Privacy protection for your personal data

We work with operators to ensure:

• Regular vehicle disinfection
• Hand sanitizer available on board
• Temperature checks where required
• Optional mask policies according to current regulations

Try these troubleshooting steps:

1. Check your internet connection
2. Update to the latest version of the app
3. Clear the app cache (in phone settings)
4. Restart your device
5. Uninstall and reinstall the app

If problems persist, contact our technical support team.

First, check your spam/junk folder. If you still can't find it:

• Log in to your account to view bookings
• Use our "Resend Ticket" feature
• Contact support with your booking reference

Make sure you entered the correct email address during booking.